MS Health Pty Ltd - Online Privacy Policy

MS Health Pty Ltd(“we, our and us”) is committed to maintaining the privacy of the personal and sensitive information that you provide to us.

If you provide your personal information (including your sensitive or health information) to us you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy

Information we collect and how we collect information

You may be asked to provide personal information on various pages of this website. For example, this may include us asking you for specific details for the purpose of registering for a user account or providing the functionality for you to contact us via email. We collect this information in order to provide information and services to healthcare professionals; information and health services to patients and respond to your questions and feedback.

In some instances we may ask healthcare professionals to provide information about their patients. Where this is not done in a de-identified manner, we require the healthcare professional to obtain consent from their patient before providing the information to us. We deal with this patient information in accordance with this Privacy Policy.

Consequences of not providing personal information

Failure to provide MS Health Pty Ltd with certain personal information can mean that we may not be able to provide the relevant service to you or the individual concerned.

Disclosing personal information

Your information may be disclosed by us to other companies within the Marie Stopes group of companies both in Australia and overseas in order to assist us in the delivery of our services.

We are required by law to inform the Therapeutic Goods Administration (TGA) of any adverse events that are reported to us. Therefore, information provided to us regarding an adverse event will be disclosed to the TGA.

Unless otherwise required or permitted by law, we will not further disclose your personal information to any other third parties (i.e. other than those within the Marie Stopes International group of companies or the TGA) without first obtaining your consent.

Storing personal information

Personal information obtained from you via this website is stored on the MS Health server. The security of personal information is important to us and we take reasonable steps to protect it from misuse or loss and from unauthorised access, modification or disclosure. Some of the ways we do this include:

  • requiring our staff to maintain your privacy;
  • imposing security measures for access to our computer systems
  • only allowing access to personal information where the individual seeking access has satisfied our identification requirements and
  • ensuring there is access control into our buildings.

Keeping personal information accurate and up to date

We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information largely depends on the quality of the information provided to us. We therefore suggest that individuals:

  • let us know if there are any errors in their personal information
  • keep us up to date with changes to their personal information (e.g. their name and address).

Individuals may do this by contacting us via mail or email at the addresses provided below.

Access by you to your personal information

You may request access to personal information we hold about you by contacting us via mail or email at the addresses provided below.


Individuals who believe that we have breached their privacy rights in any way or wish to discuss any issues about this Privacy Policy should contact us at the addresses provided below.

Contacting us

Individuals may ask any questions about privacy and the way we manage personal information or request access to personal information by writing to MS Health at GPO Box 1635, Melbourne, Victoria 3001, calling 1300 515 883 or sending an email to

Further information

If you would like more information about privacy in general, please refer to the Office of the Information Commissioner’s website: