Contact us

We welcome questions and feedback.
To contact us, please use the form below.

Use this form for general enquiries, or to contact us about MS Health medical device orders, donations, and other feedback.

Please do not use this form to report Adverse Events. The correct process for Adverse Event reporting is described on this page

Type of enquiry(Required)

Your MS Health order reference number(Required)

A unique MS Health order reference number is issued when you submit your medical device order. Please refer to your order confirmation email and enter that number here.

Make a donation

To make a donation, please visit the MSI Australia donations page.

If you would like to enquire about other types of donation or bequest, please complete the form below.

Request for information

To request access to health records, please follow the steps on the Request for Health Information page.

Depending on the type of enquiry, you may be asked to complete a Release of Information and Authorisation Form and/or email your request to [email protected]

Please be aware that there is a processing fee. This fee is outlined in the form. The information will be sent to you via email, once payment has been received. There are some instances where the application fee will be waived, such as if you have a Health Care card or a Concession card. You will receive communications acknowledging your request and what the cost of processing will be.

Once we have received your valid request, you will receive communications acknowledging your request and what the cost of processing will be. Full payment is required prior to the release of information. You can expect to receive your response 28 days from the date we received your completed request. Timeframes may be extended for certain requests, or where more information is required.

Get a quote

Find the out-of-pocket price you can expect to pay for our services with our cost estimate tool.

General price information is also available on our costs and prices page.

Request an accessible publication

If you require an accessible version of any of our publications, please request this using the form below.

For Health Care Providers only: order clinic resources

To order printed resources, please use the Order free clinic resources form.

Name(Required)

First name Last name

Email address(Required)

Enter Email Confirm Email

Phone number(Required)

Address(Required)

Street Address Address Line 2 City State/Territory Post code Country

Write your enquiry, feedback or comment here(Required)

Unique-ID

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REF GF-ID: 3

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